Thank you for accessing www.lewisandson.com.au website, an Australian online service owned and operated by Continental Kosher Butchers Pty Ltd. (ABN 33 461 424 389). Continental Kosher Butchers operates this Website for the purpose of promoting and selling certain products and services. Please read these Terms & Conditions carefully as they affect your rights and liabilities under the law. By placing an order for the purchase of a product (order) on this website, you are agree to be bound by and comply with these Terms & Conditions. From time to time Continental Kosher Butchers may modify the Terms & Conditions so please continue to review them whenever accessing or using this website and particularly prior to placing an order. If at any time you do not wish to accept these Terms & Conditions then you may not use this Website and you should not place any orders with us.

1. Placing of Order

1.1 To place an order with Lewis and Son you must ensure prior to ordering that your area is in a serviceable postcode as outlined in section 2.2

1.2 Orders can be placed through our website or via our customer service center. When you place an order, you agree to purchase the particular products for the price stated at the time you placed the order. You will be asked to confirm your order, account, and delivery details each time you place an order.

1.3 Whilst Lewis and Son takes steps to accurately describe the availability of Products, stock availability and/or delivery capacity does vary. In the event that an ordered product is not available or we are unable to fulfil your order we may attempt to contact you to arrange an alternative product, an alternative delivery time or will provide a full refund.

2. Delivery of Orders

2.1 Lewis and Son will make delivery to your address as stated when you place the order. Delivery address provided must be within our delivery areas. It is your responsibility to ensure that your required delivery address does not fall outside of our serviceable area.

2.2 Lewis and Son delivers to the following postcode only:

SYDNEY: Postcodes 2000, 2004, 2006, 2007-2011, 2015- 2050, 2060- 2077, 2084-2090, 2092- 2097, 2099-2108, 2110-2128, 2130- 2138, 2140- 2148, 2150- 2156, 2158- 2168, 2170- 2179, 2190-2200, 2203 -2214, 2216 - 2234, 2508, 2558- 2560, 2564 - 2566, 2745, 2747 - 2750, 2753, 2759 - 2763, 2765- 2770, 2775.
MELBOURNE: Postcodes 3000-3008, 3011-3016, 3018-3023, 3025-3043, 3063-3049, 3051-3068, 3070-3076, 3078, 3079, 3081-3085, 3087-3091, 3093-3095, 3097, 3099, 3101-3109, 3111, 3113, 3114, 3116, 3121 - 3138, 3140 - 3156, 3158 - 3203, 3204 - 3207, 3337, 3428, 3429, 3795, 3796, 3802 - 3810, 3929-3931, 3933, 3944, 3934, 3936-3944, 3975- 3978.

2.3 You are responsible for making suitable arrangements to receive your delivery. If you are not present when the courier delivers your products to your specified delivery address, the products will be left at that address. In the event that your delivery is stolen where it is left at your delivery address or damaged while there, we do not accept liability. If there is no safe place for the products to be left or the specified delivery address cannot be accessed, then the products will be returned to the courier’s warehouse and an alternative delivery time may be arranged, which will incur additional delivery costs payable by you. In such circumstances, the courier may use your contact details to contact you in relation to your delivery.

2.4 If we are unable to deliver to you, or have to deliver late, for reasons beyond our control (for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure) we accept no liability for any inconvenience or loss that this causes. 

2.5 You must inspect the order as soon as possible after delivery and notify us promptly if you find any defects, by emailing us on info@lewisandson.com.au. We will refund you for defective products. Otherwise our liability is limited as provided in section 4 of these Terms & Conditions. 

3. Cancellation and Refunds

3.1 We do not give refunds if you change your mind regarding an order and will not be to entitled to any credit or full or partial refund on the purchase price for the relevant products ordered, except as required by law.  If you have any queries regarding a product then please make them before you purchase the product.

3.2 If, after an order has been submitted and accepted by us, you want to cancel or amend an order, we will use reasonable endeavours to cancel or amend that order in accordance with your instructions, provided that the order has not yet commenced being processed. However, you do not have a general right to cancel or amend any order once it has been accepted by us. 

4. Limitations on Liability

4.1 Without limiting any other provision of these Terms & Conditions, Lewis and Son is not liable or responsible for any loss suffered that arises from products that are the subject of an order that has been accepted by us not being received by or delivered to you as a result of: 

(a) inaccurate or incomplete credit card, delivery address, email address and other information having been provided by you to Lewis and Son
(b) any email correspondence we send being blocked by a firewall or filter installed on your computer
(c) our delivery couriers being unable to access or drop off the order at your nominated delivery address

4.2 Australian State and Federal consumer laws grant you certain rights and protections related to the provision of goods and services that cannot be excluded or restricted. Nothing in these Terms & Conditions are intended to, or can, exclude or restrict the application of such laws but, to the extent that it can under these laws, we do not give any guarantee or warranties or make any representation of any kind, express or implied, with respect to a products and delivery services that are the subject of a deal outside these Australian State and Federal consumer laws. Subject to any claims that you are able to make under these consumer protection laws, Lewis and Son and its officers and employees are not liable to you or anyone else for any loss or damage (including any form of indirect loss) however caused and which is suffered directly or indirectly in connection with an order and/or the products and delivery services. 

4.3 For any claims relating to products and delivery services that are the subject of a deal that cannot be excluded or restricted under Australian State and Federal consumer protection laws: 

(a) you will be entitled to a full refund or replacement products

(b) if there is a major failure by on our part to comply with the consumer guarantees under the Australian State and Federal consumer laws; and Australian State and Federal consumer laws, our the liability for any relevant claim will (at our sole and complete discretion and to the maximum extent permitted by law) be limited to: 

(i) in the case of goods: (A) repairing or replacing those goods; or (B) paying the cost of having those goods repaired or replaced; and
(ii) in the case of services: (A) resupplying those or equivalent services; or (B) paying the cost of having those services resupplied. 

4.4 To the maximum extent permitted by law, Lewis and Son, our officers, shareholders, related entities, employees, agents, contractors, and other third parties associated with running the website, disclaim all liability and responsibility for any loss or damage that you or a third party may suffer arising from products you purchase on this website.